In order to enhance customer comfort, the exchange and return policy stands out as a true guarantee of satisfaction, as it gives them the opportunity to exchange or return purchases within a framework that reflects our commitment to quality service and customer satisfaction.
1- Return policy:-
- The return will be made within 3 days of delivery of the order, emphasizing the importance of maintaining the quality of the products provided that the product has not been opened.
- The cost of shipping and delivery service (29 riyals) is added upon approval of the return and is borne by the customer.
- To facilitate the return process, the customer is asked to document the reason for the return, such as an explanatory video or photos.
- To submit a return request, please contact us via WhatsApp 0550880979.
2- Replacement policy:-
The exchange policy reflects our commitment to providing excellent service. We are happy to fulfill the exchange within 3 days of receiving the order:-
- We are happy to accept a replacement if any defects or manufacturing errors are discovered in the product, if they are reported within 3 days from the date of receipt of the order, and we bear the shipping cost.
- Missing accessories are sent and we bear the shipping cost.
- If the requested product does not match the original order, the correct product will be sent and we will bear the shipping cost.
- To facilitate the replacement process, the customer is required to document the reason for the replacement, such as an explanatory video or pictures.
- To submit a replacement request, please visit the replacement center at the link: click here .
3- Warranty policy:-
- To facilitate the warranty process, the customer is asked to document the reason for the replacement, such as an explanatory video or photos.
- The cost of shipping and delivery service is 29 riyals, which will be added when the product is sent back.
- The warranty period varies from one product to another.
- To submit a replacement request, please visit the replacement center at the link: click here .
Replacement is made in all cases except for the following cases:
- It is not replaced due to misuse if damage occurs to the product... for example (cutting - breakage - improper use) by the customer.
- It will not be replaced if any of the product's attachments or other accessories are missing.
- Consumable parts not covered by the warranty are not replaced.
4- General points:-
- If the product is returned to us, the product will be inspected within 72 working hours.
- The order is carefully examined, and if approved, the product is received for verification, and if the problem is proven, a refund is completed within three working days.
- In case of exchange, after receiving the returned product, the new order will be shipped within 24 hours of product inspection.
- If the order is shipped or a waybill is issued and the order is canceled or the delivery team does not respond, the amount will be refunded after deducting the relevant shipping fees, in order to ensure an easy and transparent shopping experience that meets your expectations.
